Operations Team
Alber Plarisan
New Patient Care Specialist
Angel Colendres
Billing Specialist
Ashley Joyers
Provider Specialist
Haydie Melaya
Current Patient Care Coordinator
Mai Lim
New Patient Care Coordinator
Jennifer Miller
Billing Manager
Kaitlyn Joyers
New Patient Care Coordinator
Leo Abuda
Current Patient Care Coordinator
Mae Tiodianco
Current Patient Care Coordinator
Zolle Quintana
Provider Care Coordinator
Paulynne Santos
Current Patient Specialist
Riza Gae Cuarto
Billing Specialist
Rosa C
Provider Specialist
Shannon Chan
Care Manager
Troy Apura
Current Patient Care Coordinator
Alber Plarisan
New Patient Care Specialist
Alber Plarisan, Cognitive Behavior Institute’s New Patient Care Specialist has been working for CBI for more than 2 years now. He started with assisting new minor patient scheduling until he became the point of contact for concerns relating to new patient onboarding, matching with specific clinicians, etc. Prior to working with CBI, he handled medical insurance accounts for 6 years. He specifically catered services for providers in BCBS and members of Aetna. The knowledge he got from working for insurance companies in the past made it relatively easy for him to talk to new patients when it comes to having them start their healing journey with CBI.
Angel Colendres
Billing Specialist
Hello! My name is Angelo Colendres or you may call me Angel. I've been working in the Healthcare industry for more than 6 years. And now I Am part of the Billing Team here in CBI. It is my greatest honor to be part of the CBI family and looking forward to more years to come. During my spare time I love traveling because it gives me inner peace and relaxation, watching documentaries about life in poverty and playing with my nieces and nephews because I love kids.
Ashley Joyers
Provider Specialist
Hi there! If I haven't had the pleasure of meeting you yet, my name is Ashley! I have been with the Cognitive Behavior Institute since February of 2024, and thoroughly enjoy my interactions with our Providers and the community they support! I graduated with my Social Work degree in 2021, and formerly worked as both a medical and geriatric social worker in a hospital, and Personal Care Home setting. I also have experience in working with adults with developmental disabilities, as well as adults with drug or alcohol addictions in a long-term inpatient setting. Now, I aspire to be a person who brings positivity and support into the workplace, because sometimes a little sunshine goes a long way! My wife and I have a cocker spaniel and four cats who take up most of our attention and free time! Otherwise, I enjoy tending to my houseplants, drinking coffee with too much creamer, and watching This Is Us. Happy to be here!
Haydie Melaya
Current Patient Care Coordinator
Hi, Haydie here. I took a BSBM major in Human Resource Development Management. I started my BPO journey two months before my college graduation, way back in 2019. I have five years of work experience as a Customer Service Representative. I handled both member and provider service calls under a healthcare account. I am a fur parent, and I have a very adorable and sweet Pitbull. I read books, listen to music by my favorite artists, or watch YouTube videos of my chosen influencer during my leisure time. And I am a coffee lover too :)
Mai Lim
New Patient Care Coordinator
As an experienced customer service professional, I specialize in healthcare account management for provider services. With a robust background in the insurance industry and quality assurance, I’m dedicated to ensuring seamless interactions and exceptional support for clients. Beyond work, I’m an avid traveler, always seeking new adventures. Currently, I’m exploring the depths through freediving!
Jennifer Miller
Billing Manager
Introducing Jennifer Miller, CBI's new billing manager. Jennifer graduated from Grantham University with an AAS in medical billing and coding. She has a wide range of experience in this complicated field including accurate mental health billing, insurance collections, credentialing and insurance verification. She has specialized in Mental Health billing for over a decade. She has an exceptional aptitude for problem solving and takes pride in her work. Jennifer has excelled in her previous supervisory roles. She was born and raised in western Pennsylvania. She enjoys music and time with her French Bulldog. Her wealth of knowledge in mental health billing and her dedication to problem solving brings CBI an immeasurable asset!
Kaitlyn Joyers
New Patient Care Coordinator
Hello there! My name is Kaitlyn and I have been with CBI since July of 2024. I obtained my Bachelor's degree in Social Work in 2021. I am passionate about advocating for others and have experience working with children in foster care and special education. My background as a caseworker has given me the necessary skills to provide quality support to clients. In my free time, I enjoy reading, running, and going to concerts! My wife and I are proud pet moms to our sweet cocker spaniel and 4 handsome cats. If you are ever in our Cranberry office, please feel free to stop by and say hello to me at the front desk! :slightly_smiling_face:
Leo Abuda
Current Patient Care Coordinator
Leo Abuda is a communication professional from the Philippines with a Bachelor’s Degree in Communication Arts. He has a strong background in communications, knowledge management, and monitoring and evaluation, enabling him to interact effectively with diverse stakeholders. Currently, Leo works as a Patient Care Coordinator at the Cognitive Behavior Institute. In this role, he ensures that patients receive the care and support they need. He assists patients throughout their journey, coordinates communications, and addresses their concerns, fulfilling his passion for helping others. Previously, Leo served as a Communication Specialist with an international non-government organization that focused on supporting marginalized children and women. There, he helped create an environment that provided access to essential services such as health and education. With a strong dedication to service and effective communication, Leo Abuda continues to seek opportunities to make a positive impact in his community and beyond.
Mae Tiodianco
Current Patient Care Coordinator
Mae Tiodianco has been working as a Patient Care Coordinator at Cognitive Behavior Institute for 2 years. She loves her work, especially assisting her clients with their concerns regarding admin tasks. She graduated from Pamantasan ng Lungsod ng Muntinlupa in 2016 with the Degree of Bachelor Science in Psychology. She worked as Human Resources for 6 years expertise in Compensations and Benefits. Maebelyn also is a loving mom and wife to her small family.
Zolle Quintana
Provider Care Coordinator
Hello there, I'm Zol, a seasoned credentialing specialist with over 5 years of experience in the field. As a valuable asset to any onboarding and contracting team, I take pride in managing the end-to-end process of credentialing and enrolments for providers with meticulous attention to detail. My expertise lies in initiating contracts for insurance companies, ensuring a seamless and efficient process that benefits both parties involved. With a knack for navigating complex regulatory requirements and industry standards, I thrive in environments where precision and accuracy are paramount. I am dedicated to streamlining processes, building strong relationships with stakeholders, and exceeding expectations at every turn. Let's work together to elevate your credentialing process to new heights of success!
Paulynne Santos
Current Patient Specialist
Paulynne Santos is a dedicated Current Patients Specialist at the Cognitive Behavior Institute. Recently advanced from her role as a Patient Care Coordinator, she now excels in managing ongoing patient care operations. Since December 2022, Paulynne has been a key player in coordinating patient schedules, overseeing medication management, and providing critical administrative support. Her role involves seamless communication with clients, clinicians, and medical prescribers, ensuring that each patient receives optimal care and attention. Additionally, she manages a diverse team of patient care coordinators, fostering a collaborative environment to enhance overall patient care. Her career also includes substantial contributions to the development sector. She has facilitated strategic partnerships between government entities and agricultural stakeholders, contributing to policy formulation, program implementation, and evaluation. From 2018 to 2021, she worked on a project funded by the World Bank and Asian Development Bank, demonstrating her expertise in technological advancements, business planning, and value chain analyses. With a proven track record in managing complex projects and fostering collaborative partnerships, Paulynne brings a wealth of expertise to her role as a Current Patients Specialist. Her dedication to enhancing patient outcomes, along with her adaptability and passion for empowerment, underscores her commitment to making a meaningful impact in the mental healthcare sector.
Riza Gae Cuarto
Billing Specialist
Hi, I'm Riza Gae Cuarto, I handle insurance verification and help with billing. Over the years, I've honed my skills and have developed a deep appreciation of the work. I find myself genuinely passionate about the responsibilities associated with my role. Outside of my professional life, I enjoy traveling, binge-watching series, and spending time with my two dogs which help me maintain a well rounded perspective and brings balance to my work. I'm driven by a commitment to continuous improvement and am excited about contributing to CBI's success.
Rosa C
Provider Specialist
Hey there, folks! I'm Rosa, your friendly neighborhood email and Zoom buddy for the past 4 years. Formerly rocking it as a Patient Care Coordinator, I've now ventured into the world of Provider Specialist with zest and zeal. Back in the day, I delved into the realms of accounting and marketing, so yeah, I've got some serious knowledge stashed away there. Before I jumped into the exciting world of CBI, I was crunching numbers as an accountant at a local school. Surrounded by energetic kids, it was definitely a fun and lively atmosphere. Armed with my shiny new accounts degree, I was all set to rock the accounting world. It was a blast while it lasted, but then along came CBI and what a crazy rollercoaster ride it's been ever since! As much as I adore dogs (seriously, who doesn't) sadly, my mom's allergic, so they remain a distant dream. But hey, who needs pets when you've got a stack of good books to dive into, right? Plus, my day is fueled by a copious amount of coffee – call me a certified addict. Catch me cracking book spines at home, snuggled up against my favorite cozy blanket. Let's dive into this new chapter together with a sprinkle of wit and a cup of joe in hand!
Shannon Chan
Care Manager
Shannon Chan, Cognitive Behavior Institute’s Care Manager, specializes in the coordination and enhancement of care for new and current patients coping with mental health challenges. With a strong background in the mental health field spanning over 3 years, Shannon holds a Bachelor's degree in Psychology and was a Registered and Licensed Psychometrician. Her current focus involves the development of efficient patient workflows, as well as the facilitation of access to essential resources while ensuring seamless communication between patients, families, and healthcare providers. Shannon is deeply committed to improving patient outcomes through the implementation of compassionate, client-centered, and trauma-informed care and practices.
Troy Apura
Current Patient Care Coordinator
An engineering graduate with a big heart to serve people, I am currently employed at CBI as a current patient care coordinator. My technical background and passion for helping others enable me to provide compassionate and efficient support to patients, ensuring they receive the best care possible.
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